Support

A little help.
Back to your writing.

Answers about Inkling, your data, and the one-time purchase. For anything else, send us a note.

Frequently asked questions

When will Inkling be available?

Inkling is being prepared for its App Store release. The product page will be updated when it is available. There is no download or payment form on this website.

How do the free trial and lifetime purchase work?

The app offers an optional 30-day free trial. Choose Start Free Trial in the app and confirm through Apple to begin. The verified Apple transaction establishes the original trial period; restoring it does not restart the trial. You are not automatically charged. To continue creating and editing entries after the trial, choose the optional one-time lifetime unlock in the app. Existing entries remain readable and exportable. The intended price is ¥30 in mainland China or US$5.99 in the United States; Apple shows the final local price before you confirm.

How do I restore a purchase?

Use Restore Purchases in the app while signed in to the Apple account used for the original purchase. Restoration requires an eligible Apple purchase and may require a network connection. If it is missing, check your Apple purchase history and email us with the app version and a description of the issue. Do not send payment card details or your Apple account password.

Is this a subscription?

No. The lifetime unlock is a single, non-consumable in-app purchase. There is no recurring subscription charge. Apple handles billing and purchase confirmations. Refund requests are handled through Apple’s Report a Problem service under Apple’s rules and applicable law.

Where are my entries and attachments stored?

Entries are saved on your device. If iCloud is available and enabled, journal text and related metadata can sync using your private Apple CloudKit database. Photos, videos, recordings, document attachments, and drafts are currently local to the original device. Text sync is not an attachment backup. Keep independent copies of important files.

How do I change the app language?

Inkling follows the app language selected in iOS. In the app’s settings, open App Language to reach the system settings, or go to iOS Settings, find Inkling, and choose a preferred language where offered. The app supports ten languages. Your own journal text is never automatically translated.

Can I recover a forgotten journal passcode?

We cannot recover your passcode or bypass the journal lock. Supported system authentication may allow access if it was enabled and remains available. Keep your passcode somewhere safe; deleting and reinstalling the app is not a recovery method and may remove local data.

Do I have to allow photos, microphone, or location access?

No. You can write text entries without these optional permissions. Grant access only for a feature you choose to use. Location recording can also be switched off in the app; doing so does not remove locations already stored in existing entries.

What happens to drafts and deleted entries?

Drafts are stored locally while you write. Deleted entries can be managed in the app’s trash and restored there until permanently deleted. Permanent deletion cannot be reversed from the app. The timing of changes in iCloud or system backups depends on your Apple settings and sync progress.

How can I report a problem?

Email carey@takumi.pub with your device model, iOS version, app version, and the steps that caused the issue. A screenshot with private information removed can help. Do not send your passcode, Apple account password, complete journal, or payment card details.